Sinbad Sweets Help Desk Customer Service Center: Orders and Shipping Need help? You can get information about online ordering and returns, report website errors, get assistance placing an order, or take care of any other customer service concerns by emailing information@SinbadSweets.com. (You can usually expect a response within 24 hours.)
Prefer the phone? Just call SinbadSweets.com Customer Service toll-free Monday through Friday from 8:30 a.m. to 5:00 p.m. (CST). You can reach us at 1-866-746-2232. PLACING AN ORDER Q: Where does SinbadSweets.com accept orders from? A: At present, we ship to U.S. addresses only. We do however accept orders from any country in the world for delivery within the United States.
Q: How do I place an order? A: You can place your order online, 24 hours a day, or call us directly at 1-866-746-2232
Monday through Friday from 8:30 a.m. to 5:00 p.m (CST). Please note: Orders placed after 3:00 p.m. (CST) on Friday will be processed on Monday. In order to ensure premium quality and maximum freshness upon arrival we do not ship on weekends.
Q: How do I check on the status of an order? A: You may check the status of your order by calling 1-866-746-2232, or by sending an email at information@SinbadSweets.com
PAYMENT OPTIONS Q: What forms of payment are accepted for online purchases? A: We accept Visa, MasterCard, American Express, and Discover credit cards and online gift certificates.
Please note: We do not accept credit cards issued from a bank outside of the United States. We also do not accept American Express Gift Cards, Visa Gift Cards, or MasterCard Gift Cards.
EMAIL CONFIRMATION ON YOUR ORDER Q: How will I know if my order is confirmed? A: If you provided a valid email address during the Checkout process, you will receive an email after your order is placed. This email confirms that we have received your order and are processing your order. Keep this email for your records because it contains your order number.
HOW TO CHANGE OR CANCEL YOUR ORDER Q: How do I change or cancel an order once it is placed? A: If you have submitted an order and wish to change or cancel it, contact customer service at 1-866-746-2232. You will receive a refund or credit after the product has been returned and processed. Refunds will be issued based on the original form of payment.
SHIPPING RATES / OPTIONS We take as much care in shipping your order as we do in making your delicious desserts.
Q: How is my order protected during shipment? A: Fresh product is carefully placed into a gold gift box, secured into place with a clear glassine liner, topped off with the gold box lid and then packaged in a secure cardboard shipper box.
Q: What shipping options are available? A: Orders from SinbadSweets.com are shipped via UPS using the following rate scale:
Merchandise Standard 2nd Day Overnight
Total Shipping Delivery $0-$17.99 FREE $16.95 $19.95
$18-$24.99 FREE $17.95 $20.95
$25-$39.99 FREE $18.95 $21.95
$40-$49.99 FREE $19.95 $22.95
$50-$74.99 FREE $21.95 $24.95
$75-$89.99 FREE $23.95 $26.95
$90-$119.99 FREE $25.95 $28.95
$120-$249.99 FREE $27.95 $30.95
$250-$499.99 FREE $29.95 $32.95
$500 and over Call Corporate Sales at 1-866-746-2232
~ Orders to Hawaii and Alaska are subject to an additional $15 shipping charge to the standard shipping
~ Please note: Orders placed after 3:00 p.m. (CST) on Friday will be processed on Monday. In order to ensure premium quality and maximum freshness upon arrival we do not ship on weekends.
~ All orders shipped within the state of Illinois and Indiana will be subject to applicable sales tax.
Q: When is my order shipped? A: Standard shipping and processing: most orders are shipped from Chicago to arrive within five to seven business days from receipt of your order. Orders for Overnight and 2nd Day Delivery must be received by 1p.m. CST on the day they are to ship out
Q: Can I ship an order to a P.O. Box? A: No. We cannot ship to P.O. Boxes.
Q: Can I ship an order to multiple addresses? A: If you would like to send a shipment to more than one address, you will have to place separate online orders for each destination, or place your order by phone at 1-866-746-2232
Q: How should I ship my cookies and brownies? A: Priority shipping is recommended for all cookie and brownie shipments to guarantee freshness.
Ground shipping will not be offered to the following states for cookies and brownies: AZ, CA, ID, NV, OR, UT, MT, WY, NM, AK, HI and WA. To guarantee freshness product cannot be in transit for more than 3 days. These states can receive a free upgrade to 3 day select in their shipping options.
Orders placed to ship to the West Coast, select Midwest states and select Southern states which are placed after 1PM (CST) on Wednesday, unless a priority service is specified, will be shipped on the following Monday. Once again, to guarantee freshness product cannot be in transit for more than 3 days.
Q: How much extra will priority shipping cost? A: Upgraded shipping options, next day air, second day air and three day select, will be available to the consumer based on the current rate scale for all products. Please see our current rate scale for details but costs can range from $16.95 to $32.95 an order depending on total dollar amount of order and shipping method selected.
PRODUCT AVAILABILITY Q: When is my order shipped? A: Standard shipping and processing: most orders are shipped from our bakery in Chicago to arrive within five business days from receipt of your order.
PRODUCT FRESHNESS AND STORAGE Q: How long will my cookies and brownies stay fresh? A: Our recipes for cookies and brownies do not include any preservatives or additives. For best taste these products should be eaten upon arrival but will remain fresh for up to 5 days after delivery. Product can also be stored in the freezer for up to 2 months. Allow 30 minutes to thaw before serving.
HOW YOUR ORDER IS SECURE Q: When I order online is my credit card information secure? A: Providing a safe and secure environment for your order information is our top priority. SinbadSweets.com protects the security of your online transaction by taking advantage of Secure Sockets Layer (SSL) technology. SSL technology encrypts data allowing only Sinbad Sweets to decode your information and helps to create a secure environment for transactions on the internet.
To further protect your security, we suggest you sign off your account and close your browser window after you have finished your visit, especially if you are using a computer shared by others.
If you would prefer to place your order by phone, please call Customer Service toll-free at 1-866-746-2232, Monday through Friday, 8:30 a.m. to 5:00 p.m. (CST).
